At the IT Security Guru we’re showcasing organisations that are doing great things for employee wellbeing! This week, Mike McDaniel, President of Modern Workplace at DXC Technology, tells the Gurus about how DXC Technology are revolutionising the virtual employee workplace experience with their ‘virtual first’ approach.
The Virtual First Approach and Increased Inclusivity
But what is their ‘virtual first’ approach? McDaniel says, “Over the last couple of years, the way we work has irrevocable changed. Almost overnight, organisations were forced to establish a new remote workforce – and for many, the legacy has remained.”
The virtual first approach, implemented pre-pandemic, enables over 90% of their workforce to work remotely. Alongside this, DXC offer their employees access to immersive technologies, such as the Metaverse, to allow employees the chance to work together in a fun, engaging 3D environment, enabling collaborative equity.
According to McDaniel, collaborative equity means “increased inclusivity”. He continues: “The virtual workplace embraces inclusivity, as a person’s location, gender, physical attributes, or personal circumstances are less important than their ideas or the quality of their work. As a result, organisations that embrace remote working can benefit from diverse new talent pools from previously underrepresented groups.”
“At DXC, we had already embraced remote working long before the onset of the pandemic,” McDaniel adds, “Building on our experience managing the workplaces of over six million users, DXC had already implemented a ‘virtual first’ approach underpinned by a number of technology platforms that enable our employees to work effectively regardless of their location.”
Comprehensive Support For Virtual First Employees
It is widely reported that working fully remotely can be isolating. McDaniel argues that we’ve entered the ‘personalised age’ of the working world. Where performance, wellbeing and productivity are equally promoted by organisations. At DXC they aim to champion this new phase of the workplace.
“As a virtual first company, we have reinvented our workplace with a singular goal: deliver a personalised and modern workplace experience that empowers employees to connect, collaborate, and work seamlessly and securely on any device, anytime and anywhere.” This is especially important as statistics show that over half of people have felt socially excluded in the past year.
“Working remotely comes with a number of challenges. Employees need comprehensive support and training in many areas – from security training designed to keep them and their organisations safe while working from outside the office, to enablement to ensure they can get the most out of modern workplace technologies. At DXC, we even offer training to our employees to enable them to work effectively with neurodivergent colleagues who have been integrated across our global workforce through our Dandelion program.”
The DXC Dandelion Program, established in 2014, embraces, supports, and expands the skills of neurodiverse people to help them secure long-term IT careers.
The DXC Integrated Digital Workspace
DXC Technology also offer an integrated digital workspace service which offers employees at some of the world’s largest organisations a comprehensive suite of solutions that help deliver technology that excites employees and leads to greater engagement and increased productivity – all while stretching IT budgets.
“Powered by Microsoft 365 and Azure, our solution grows with customers’ unique needs as their workplace and cloud strategies evolve and their businesses transform. We work with a number of partners to deliver an integrated modern workplace solution. For example, Microsoft’s cloud-based services not only enhance the delivery of a virtual, in-person or hybrid workplace, they also enable data capture and analytics that facilitate better decision-making.”
“Modern Workplace also addresses a pain point DXC shares with many other large organisations: managing disparate platforms and myriad devices spread across the globe. We serve customers and employees in over 70 countries. By centralising services, disparate systems are integrated into one solution that offers a consolidated view of the workplace and makes it easier to manage tools and assets and deliver services and a positive experience to employees.”
A Final Word on Productivity, Wellbeing and the Modern Workspace
McDaniel notes: “By creating a personalised experience, Modern Workplace helps employees be more productive, engaged and connected wherever their work gets done. Our fundamental shift toward measuring employee satisfaction and sentiment has yielded customer satisfaction scores improving by 15%.”
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